Terms & Conditions

Trayo AI, Inc.
Effective Date: April 8, 2026
Last Updated: April 8, 2026

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Trayo AI, Inc., a Delaware corporation headquartered in San Mateo, California ("Trayo," "we," "us," or "our"). By accessing or using the Trayo AI platform, APIs, website (trayo.ai), email reports, integrations, or any related services (collectively, the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you are accepting these Terms on behalf of an organization or entity, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you must not access or use the Service.

2. Definitions

  • "Account Data" means information about third-party companies and contacts that Trayo monitors, enriches, and delivers to you as part of the Service.
  • "Authorized Users" means individuals authorized by Customer to access and use the Service under Customer's subscription.
  • "Confidential Information" means any non-public information disclosed by either party to the other.
  • "Customer Data" means any data, content, or information that Customer or its Authorized Users submit, upload, or otherwise provide to the Service.
  • "Enriched Content" means AI-generated analyses, summaries, outreach drafts, contact recommendations, signal rankings, and other outputs produced by the Service.
  • "Intellectual Property Rights" means all patents, copyrights, trademarks, trade secrets, know-how, and any other intellectual property rights recognized in any jurisdiction.
  • "Service" means the Trayo AI sales intelligence platform, including the web application, email reports, API endpoints, integrations, and all related documentation and support.
  • "Subscription Term" means the period during which Customer has a valid, paid subscription to the Service.

3. Eligibility and Account Registration

The Service is intended for use by businesses and their authorized representatives. You must be at least 18 years of age and have the legal capacity to enter into a binding agreement. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify Trayo immediately at security@trayo.ai of any unauthorized use.

4. Service Description

Trayo AI is an AI-native sales execution platform that continuously monitors real-time external signals across a customer's book of accounts and delivers contextualized, actionable intelligence to sales teams. Core capabilities include signal discovery, AI enrichment, daily intelligence reports, third-party integrations, and outreach drafting.

AI-Generated Content Disclaimer. AI-generated outputs may contain inaccuracies, outdated information, or hallucinations. Customer is solely responsible for reviewing, verifying, and approving any AI-generated content before acting upon it. Trayo does not guarantee the accuracy, completeness, or reliability of any Enriched Content.

5. Subscription, Fees, and Payment

Access to the Service requires a paid subscription. Fees are quoted in U.S. dollars and are non-refundable except as expressly set forth herein. Invoices are due and payable within thirty (30) days of the invoice date. Late payments shall accrue interest at the lesser of 1.5% per month or the maximum rate permitted by applicable law.

Unless Customer provides written notice of non-renewal at least thirty (30) days prior to the end of the then-current Subscription Term, the subscription shall automatically renew for successive periods at Trayo's then-current pricing.

6. Customer Data and Data Ownership

As between the parties, Customer retains all right, title, and interest in and to Customer Data. Customer grants Trayo a non-exclusive, worldwide, royalty-free license to use, process, store, and transmit Customer Data solely to the extent necessary to provide, maintain, and improve the Service during the Subscription Term.

Trayo retains all Intellectual Property Rights in the AI models, algorithms, signal processing pipelines, and enrichment methodologies used to generate Enriched Content. Trayo shall not sell, rent, or lease Customer Data to any third party.

Upon termination of the Subscription Term, Trayo shall delete or return Customer Data within sixty (60) days of Customer's written request.

7. Acceptable Use

The Service is provided solely for Customer's internal business purposes. Customer shall not, and shall not permit any Authorized User or third party to:

  • Use the Service for any unlawful purpose or in violation of any applicable law, including the CAN-SPAM Act, GDPR, or CCPA/CPRA
  • Use the Service to send unsolicited bulk emails (spam), engage in phishing, or conduct deceptive outreach
  • Reverse engineer, decompile, or otherwise attempt to derive the source code or underlying structure of the Service
  • Sublicense, resell, or distribute the Service or make it available to any third party
  • Attempt to gain unauthorized access to the Service or other accounts or computer systems
  • Introduce viruses, malware, or other harmful code into the Service
  • Use the Service to build a competitive product or to benchmark the Service for competitive analysis
  • Scrape or use automated means to extract data from the Service beyond permitted functionality

8. Intellectual Property

The Service, including all software, AI models, algorithms, data pipelines, user interfaces, designs, and documentation, are and shall remain the exclusive property of Trayo and its licensors. These Terms do not grant Customer any rights to Trayo's Intellectual Property except the limited license to use the Service as expressly set forth herein.

If Customer provides Trayo with any suggestions, ideas, or feedback regarding the Service, Customer hereby assigns to Trayo all right, title, and interest in such feedback.

9. Confidentiality

Each party agrees to hold the other party's Confidential Information in strict confidence, not disclose it to any third party except to employees and contractors who need to know and are bound by confidentiality obligations, and not use Confidential Information for any purpose other than to exercise its rights or perform its obligations under these Terms.

Confidentiality obligations shall survive termination of these Terms for a period of three (3) years, except with respect to trade secrets, which shall remain confidential indefinitely.

10. Representations and Warranties

By Trayo. Trayo represents and warrants that it has the legal right and authority to provide the Service, the Service will perform materially in accordance with its documentation during the Subscription Term, and it maintains commercially reasonable security measures to protect Customer Data.

By Customer. Customer represents and warrants that it has the legal right and authority to enter into these Terms, its use of the Service will comply with all applicable laws and regulations, and it has all necessary rights and consents to provide Customer Data to Trayo.

11. Disclaimer of Warranties

EXCEPT AS EXPRESSLY SET FORTH IN SECTION 10, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRAYO DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. TRAYO DOES NOT WARRANT THAT AI-GENERATED CONTENT WILL BE ACCURATE, COMPLETE, OR RELIABLE.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE USE OF THE SERVICE.

TRAYO'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY CUSTOMER TO TRAYO DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13. Indemnification

Trayo shall defend and indemnify Customer from third-party claims alleging that Customer's authorized use of the Service infringes such third party's Intellectual Property Rights. Customer shall defend and indemnify Trayo from third-party claims arising from Customer's breach of these Terms, Customer's use of the Service in violation of applicable law, or Customer's outreach or communications to third parties informed by the Service.

14. Term and Termination

These Terms are effective as of the date you first access the Service and continue for the duration of the Subscription Term. Either party may terminate the subscription by providing written notice of non-renewal at least thirty (30) days prior to the end of the then-current Subscription Term.

Either party may terminate these Terms immediately upon written notice if the other party materially breaches these Terms and fails to cure such breach within thirty (30) days of written notice, or becomes insolvent or files for bankruptcy.

Upon termination, Customer's rights to access and use the Service shall immediately cease, and Trayo shall delete Customer Data in accordance with Section 6.

15. Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California. Any dispute that cannot be resolved through good-faith negotiation within thirty (30) days shall be resolved by binding arbitration administered by JAMS in San Mateo County, California. The arbitrator's award shall be final and binding.

Class Action Waiver. To the maximum extent permitted by applicable law, Customer waives any right to participate in a class action or representative proceeding against Trayo.

16. Third-Party Services and Integrations

The Service may integrate with or rely on third-party services, APIs, and data sources. Trayo is not responsible for the availability, accuracy, or performance of any third-party service. If Customer chooses to connect the Service with third-party platforms, Customer is solely responsible for ensuring it has the right to connect such platforms and for complying with their terms of service.

17. Export Compliance

Customer shall not use the Service in violation of any applicable export control or sanctions laws, including U.S. Export Administration Regulations and the sanctions programs administered by OFAC.

18. Notices

All notices under these Terms shall be in writing and sent to:

Trayo AI, Inc.
San Mateo, California
Email: legal@trayo.ai

19. General Provisions

These Terms, together with any applicable Order Form, Privacy Policy, and Data Processing Agreement, constitute the entire agreement between the parties. Trayo reserves the right to update these Terms from time to time with at least thirty (30) days' advance notice for material changes. Continued use of the Service after such notice constitutes acceptance of the updated Terms.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Customer may not assign these Terms without Trayo's prior written consent.

Contact Information

If you have questions about these Terms, please contact us:

Trayo AI, Inc.
Email: legal@trayo.ai

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